The Direct Debit Guarantee

• This guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
• If there are any changes to the amount, date or frequency of your Direct Debit, Eazipay Ltd re The Gymnasium Limited, will notify you 5 working days in advance of your account being debited or as otherwise agreed. If you request Eazipay Ltd re The Gymnasium Limited to collect a payment, confirmation of the amount and date will be given to you at the time of request.
• If an error is made in the payment of your direct debit, by Eazipay Ltd re The Gymnasium Limited, or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. However, if you receive a refund that you are not entitled to, you must pay it back when Eazipay Ltd re The Gymnasium Limited asks you to.
• You can cancel a direct debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us at The Gymnasium.